B) WEATHER CANCELLATIONS,REVISIONS & GENERAL CANCELLATIONS:
B1. Record-A-Hit Entertainment reserves the right to cancel any event at any time due to any circumstances deemed unsafe for guests, staff or equipment including events effected by extreme weather conditions. In these very rare occasions every effort will be made to either substitute attractions (due to unforeseen weather conditions) and or provide the client a full credit towards a future event within one year of the original date pending calendar and attraction availability.
B2. Clients who need to cancel due to weather related situations or for any other reason must be done by the client within 48 hours before the event start time listed on the contract.*
B3. We recommend all outdoor events have an indoor location (back-up location) in case of inclement weather due to extreme heat, humidity, rain, ice, sleet, snow, freezing temperatures, high winds and any other conditions out of our control due to “mother nature”. Under no circumstances will any inflatable and/or electrical attraction be operated in unsafe conditions which include high winds, rain, ice, sleet, hail, snow, and freezing temperatures, electricity and rain in any degree can be dangerous, and wet / frozen attractions can be slippery and unsafe. Winds and changing weather conditions are consistently monitored to ensure a safe environment for anyone attending the event including our employees. Wind gusts of 12MPH and above and or consistent high winds of 12MPH or above will require our attendants to monitor the situation to ensure our required safety standards are consistently met throughout the duration of the event. In the rare occasion of high winds or inclement weather shutting down the attraction every attempt will be made to resume operation once it has been determined that we can operate any and all attractions safely. Specific holiday themed winter inflatable attractions and or mechanical, digital / computerized attractions may not be suitable for outdoor operation from Nov. 1 – April 1 when temperatures fall below 40 degrees. During any time period equipment may be left running or inflated, but participants will not be allowed on attractions if unsafe conditions exist. Your Crew Chief and or the Record-A-Hit office staff will determine if it is necessary to cancel an event or close any attraction(s). In addition, your Crew Chief and or the Record-A-Hit office staff will determine if it is safe to resume.
B4. Event may be canceled with two (2) weeks notice. If canceled less than 2 weeks before the event, the remaining balance is due.
*B5. Record-A-Hit Entertainment and client may reschedule an event if client contacts Record-A-Hit at least 48 hours before the event. Client must agree to a newly rescheduled date to occur within 60 days of the original date. If a rescheduled date cannot be found, full payment is due to Record-A-Hit Entertainment.
B6. Any revisions or cancellations must be done in writing via email to your Record-A-Hit representative.