Frequently Asked Questions

Our pricing is completely all-inclusive, covering delivery, setup, and takedown for your event. While event staff is typically included with our attractions, your Sales Representative will explicitly note any exceptions on your quote. Please note that for events located outside our standard service area, staff overnight accommodations may be required.

To ensure an on-time setup, our team will arrive approximately 2 hours before your event begins. Additionally, our Crew Chief will call you 1–2 days prior to your event date to confirm all the final details.

You can view our weather cancellations, revisions, or generic cancellation policies here.

Our standard rental rate covers up to 4 hours. If your event requires a longer timeframe, please let your Sales Representative know so we can adjust your quote.

You can view what attractions require a waiver here.

We accept all major credit cards, ACH, and checks. If you are paying by check, it can be made payable to Record-A-Hit Entertainment at 1380 Brummel Ave, Elk Grove Village, IL, 60007.

Yes, we are fully insured! We are happy to provide a Certificate of Insurance. If you do need to be listed as additionally insured, we can add you to the Certificate of Insurance at no extra cost.

We provide rentals to cities, colleges, corporations, trade shows, park districts, schools, mitzvahs, schools, weddings, and private parties.

To finalize your upcoming event, please note the next steps:

• Event Details: We need all final details to generate your contract
• Contract Signing: Once sent, you will have 7 days to review and sign
• Deposit: Please check your invoice to see if a deposit is required for your booking

Yes!

Yes, generators are available for an additional fee of $150 each.

To ensure everything is securely in place, we will provide sandbags for an additional fee of $15 each.

In some cases, an event planner or event host may be asked to call JULIE prior to their event if we are using stakes. Julie, Inc is a nonprofit organization that provides underground utility locations in Illinois. JULIE assists when someone plans to dig and notifies utility companies about the planned dig. They help prevent damage to underground utility lines, which reduces service interruption and prevents injuries.

Outdoor movies kick off 20 minutes after sunset, but if we’re indoors, showtime is whenever you’re ready!

For the best experience, we recommend setting up in a darkened room if indoors, or operating after sunset if outdoors.

All attractions require a flat, level surface for setup (including grass). However, please note that the Portable Roller Rink, Iceless Skating Rink, and LED Dance Floor cannot be set up on grass under any circumstances.

Absolutely. Record-A-Hit is an approved vendor for the Forest Preserves of Cook County for both private picnics and public events.

Yes! We are an authorized company for public events under the Illinois Department of Labor’s Amusement Ride and Attraction Safety (ARAS) division, meaning our operations meet all state safety mandates.

Our team is SIOTO-certified in Basic Inflatable Safety Operations. This rigorous training ensures our attendants are experts in industry standards, risk management, hazard prevention, and safe setup procedures, so your event runs smoothly and securely.

We certainly are! You can look us up in the CPS system using vendor #97228.

Call us at 847-690-1100 so we can assist further